Other names for Level 3 Support
- High level support
- Back-end support
Objectives
- Take care of the most complex and technical problems, providing efficient solutions to them.
- Know perfectly the tasks carried out in N1 and N2
- Contribute to the investigation of unknown problems
Principal functions
- Provide support to level 1 and level 2 technicians if necessary.
- Manage, update and develop databases.
- Administration of network structure and configuration.
- Perform system configurations and repairs on servers.
- Solve advanced equipment configuration problems.
- Develop solutions to new, more complex problems
Skills you must have
- Deep knowledge and experience in solving computer problems
- Have technical knowledge of computer products and services
- Advanced analysis and problem-solving skills
- Expert in your area of expertise
- Excellent communication skills.
- Possess good social and communication skills, because part of your job is serving clients and lower-level support staff.
- Being a “team player” who often coordinates, guides and helps other people in solving problems.
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