Objectives
Take care of problems that could not be resolved by Level 1 technicians as they require more complex tasks
Principal functions
- Data recovery.
- Wireless network configuration.
- Formatting of computer equipment.
- Firmware update.
- Supervise tools for solving incidents.
- Collect information to pass to N3.
Skills you must have
- Know and use other types of tools
- Technicians are usually specialized in help desk areas
- Knowledge of networks, microcomputer systems, databases, etc.
- Be an expert in other areas of networks and computing
- Have greater knowledge of the products, services, software or hardware they support.